Comments on: How to Create a Loyal Client with “ANGER”

By: Pete Savage, Editor

Pete Savage, Editor — Sat, 08 Nov 2008 02:56:33 +0000

It also pays to keep your emotions in check when things go exceptionally WELL on a project.

Sure, you can and should celebrate and pat yourself on the back and feel euphoric when you do a great job for a client… but keep in mind the importance of returning to a balanced emotional state within a reasonable time frame. I.e. Don’t let the celebrations go on forever, because you likely still have lots of other projects to deliver on. If you get into the habit of keeping perspective on the big picture even while you’re celebrating a mini-victory, this will actually help you keep your emotions in check when a project goes south and you hear about it.

Deepak Chopra sums this up far more eloquently when he says, “you should strive to become immune to both criticism AND flattery.” Discipline in one scenario will help in the other. It’s all about balance!

By: Ed Gandia, Editor

Ed Gandia, Editor — Fri, 07 Nov 2008 19:24:28 +0000

When this happens, I have to remind myself that the cause of the anger might be completely unrelated to my work or performance. Too often, there are other issues at play that are causing the client to overreact — challenges at work, problems at home, a sick relative, a recent death in the family, bad news from a loved one.

Bottom line is, you never know. So if the rage is completely unwarranted, give the other person the benefit of a doubt.

Hard to do (for many of us), but always a good policy.

By: frank

frank — Fri, 07 Nov 2008 16:16:31 +0000

Great post with lots of insight. My immediate reaction is to go on defense. Roles reversed, I know this is the wrong approach to take with me so it needs to be re-worked.

#5 is the most important step. This one is hard for we who are ‘peacemakers’ and really have a hard time when people are upset with us.