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Who’s Your Ideal Client?

by Ed Gandia, Editor

When you’re a traditional freelancer, you’re always constrained by your individual capacity to produce work.

In fact, after talent, knowledge and experience, time is your most important resource. And since there are only so many hours in a week, you need to treat that time with great care. That includes qualifying every potential opportunity to make sure it’s a good fit for you.

So how do you make decisions about which clients and projects to pursue and which ones to turn down? It all starts with what I call the “ideal client profile.”

The ideal client profile is simply a description of the type of client you would love to have more of.

Imagine you own an Airstream RV (recreational vehicle). You’re planning a road trip from New York to San Francisco, and you have room for up to 6 friends. Wouldn’t you limit your invitations to people whose company you truly enjoy?

Of course you would.

Well, it’s no different when you’re a freelancer. In my case, the ideal client is a medium-size-to-large software company. My primary contact has a significant amount of decision-making ability. She (or he) can make copy decisions on her own without resorting to a review committee.

She also knows what she’s looking for, and she consistently communicates her needs and requirements.

Furthermore, she values me as a key member of her team, so my fees are not an issue. She sees them for what they are: fair and reasonable, especially considering the unique perspective I bring to the table as an experienced marketer and sales professional.

Finally, my ideal client has a steady stream of work for me. She doesn’t come to me with just a one-time need. Once she sees the quality of my work and the results I help produce, she continues to send work my way.

I could go on with a few more descriptors, but you get the picture. Of course, this doesn’t mean that you automatically turn down opportunities that don’t meet every single criterion of an ideal client. What it means is that you carefully qualify every potential client and project, based on such factors as:

* The added prestige to be gained from working with this client (if any)
* The desirability of the project in question
* Where you currently are in your career
* How much capacity you currently have
* The project’s turnaround time
* The perceived difficulty of working with the client
* Whether or not the client is willing to pay your fee
* The client’s apparent ability to pay you on time
* How difficult it may be to secure the business
* How badly you need the work

These aren’t the only factors to consider, but they’re some of the most important.

OK, but what if you’re just getting started in your freelance career? 

A few years ago, I had an aggressive savings goal to meet so that I could quit my job and freelance for a living. Turning down every opportunity just because the client didn’t exactly fit my ideal profile wasn’t an option.

That’s perfectly fine. You need to consider both short-term and long-term objectives when making these decisions. Just make sure that as you progress in your freelance career, you draft a clear description of the type of clients and projects that are right for YOU – and use that as your guide.

Remember: It’s a long ride to San Francisco. Be careful whom you take with you.

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Ed Gandia is co-editor of The Wealthy Freelancer. To get a free copy of his popular audio class, “10 Smart Ways to Grow Your Freelance Income in a Recession,” visit www.TheProfitableFreelancer.com.

{ 3 comments… read them below or add one }

Andy Hayes July 25, 2009 at 6:32 am

Great points – and it’s always good to check-in with yourself and decide if your ideal client has changed. It’s hard but you might have to “fire” old clients in order to make room for new ones, or launch that fantastic new service you’ve been wanting to offer.

Rodrigo Mejía July 26, 2009 at 4:54 pm

Completely agree with the key importance that carefully choosing clients has and also with the mentioned points. And to Andy, I’m exactly in that case that who once was my best client now seems to be the worst of all. It’s sad and tought but I’m thinking about “firing” him…

website design January 28, 2010 at 4:18 pm

I can say, from personal experience, if you are a beginning freelancer, to be wary of “pie in the sky” type clients; that is, those who pay very little at first, and then promise lots of future work; you might end up with a client who wants everything well below your average fee with a lot of headache.

I’ve been freelancing for a while, and because of an experience or two, I do absolutely no piecemeal jobs or “favor” jobs. Its a trap that’s wise to avoid.

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